I have a billing error on my account (being billed twice). I have spent the last two days on hold for 3 hours with no reply. Shocking service, quick to take our money not so quick to sort things out. ...
Our alarm stopped working, so we called ADT to report, It took them 3 weeks to send a technician, who brought the incorrect part with him, he only came back 4 days later. So we had no alarm for nearly a month. I spoke to technician and he told me that as it was ADT owed equipment I would not be ...
It's been almost a month now and I am waiting for my refund from adt. I have been passed from pillar to post and no one can tell if and when I am going to get my refund. I have written emails to adt for a month and not a single one of them have been answered. I have spent the whole morning.today on ...
I've requested by email and via their call centre for copy invoices of my monthly accounts (which they never sent to me) for the months from 1 August 2012 to 1 May 2013 inclusive - 2 emails - 3 calls to their so-called customer care department - how difficult can it be to do this? - and here I sit ...
I have been a ADT customer for about 10 years, Over the last couple of months they have decided that I should be paying for someone else's ADT billing. Now I'm paying for two accounts, were I only have one. This matter has been braught to there attention, but no feedback is given or no one seems ...
I have been an adt customer for 10 years. For 2 years My alarm goes off at least twice a day during the day. I get constant calls from thecall centre even though they know my system is faulty. Then i get notified about excessive call out fee when ive told them not to respond? I've had the ...