In January 2013, we phoned their accounts department for an Invoice for January and were told by the person in accounts that our service had been suspended. I immediately cancelled our contract with them after trying numerous times to speak to their Financial Director or Managing Director - each ...
We moved into a new house in Hout Bay... and required ADT to upgrade our security alarm system. On the 21st they gave us a quote and said they can only start the job once they received full payment. Within 24hours we paid R 14 into their account and 2 days later the installer (Andre) advised us ...
I have not recieved any response since the last complaint about ADT on this site. no one contacted me or tried to sort ths out. in short i was paying for a service that was not given. an alarm that wasnt connected to ADT controll room, rep did not sent technician as promised, i was assured contract ...
On Friday 13 Sept at 22h55 my alarm went off. After waiting for 15 mins I contacted them telling them everything is okay. At 23h29 I got a call from ADT responding to my alarm. This is not within the 5 mins as stated in the contract and after I already phoned them assuring them everything was fine. ...
The remote control provided to my by ADT has stopped working. I took it to a security shop where they checked the battery, and it is fine. They suggested the problem with with the service provider. I just phoned your call centre and was told that I could have a technician come to look at it on ...
ADT go it wrong.. alarm went off and it took armed response 27 minutes to respond. I complained and after the frustration of dealing with the call centre and monitoring room, I was put through to Samuel, the area manager. He dealt with me brilliantly. Apologising for the poor performance and ...