I have had many disappointments with ADT over the last 3 years, but this now tops it. I gave notice to terminate my contract by sending notification via your website... had to phone twice to follow up on the request. A debit order was presented nonetheless and I queried it via your website service. ...
Once again I have complaints about the bad accounts system that ADT have, I have paid our account for our Durban branch and they have suspended our account! What does it cost you so pick up the phone and phone Head Office (Cape Town) and ask me to send you the proof of payments cause clearly you ...
I have requested an outstanding invoice on several occasions, telephonically and via fax and lastly via e-mail when we received an account and a letter from ADT threatening legal action. I have yet to receive a copy of the invoice in question and on the 5th request I have now given up and waiting ...
I find it impossible to get any response from ADT. I have only been a subscriber since March and in that time I have had my subscription increase without notice (due to fuel levies) and have twice had unidentified charges levied against my account. ADT - please respond to ticket E1AE02552621C. ...
Customer service and satisfaction is the basis of any company. Clearly ADT does not think so! We signed a contract which stated ADT would connect our current alarm system and move 2 passives, as well as install a lock box on our premises, 2 weeks after payment I am still waiting! A technician came ...
When I signed up fr ADT the salesman assured me that everything on the old system was working fine and I could sign up at no cost. From day one after activation - there were daily alarm signals to the calls up until I found this going up and down and calls all the time a nuisance. On 2 inspections ...