We are receiving invoices that have no relation to our actual fee. We received a letter from their head of accounts telling us what our fee would be from September, we were invoiced over R150 more than advised. This has been happening for the last 4 months. Despite constant phone calls and emails ...
ADT came to install an alarm system early this month but it was faulty, the technician promised to come back later that day. They never showed up until I called them. They returned a week later with another faulty alarm system. The technician said he will report it to his supervisor. Up until this ...
I need to comment on the poor service I received from ADT 10th September 2013. What has happened a person at my work got held up at her home and I thought about my families protection. What I did was I got back from work around 4:00pm and decided to activate my silent alarm and see how long it ...
On the 2nd of October, after giving 3 months notice (5 June confirmation from ADT received) that i am ending my service, and after calling on the 28 September and hearing that YES my service will end at the end of the month and i won't be charged, i was still billed R301 for October. Since then i ...
I want to cancel my contract with ADT. They want to increase my monthly premiums for responding more than 5x a month. I don't feel safe having ADT as my security company any more. I can understand if they want to increase my premiums if there is 5x alarms per day. But why if there are 5x alarms per ...
A few short mnths ago ADT fitted a security system in, with an outside security box for our gate remote. No-one has ever bn able to get into it with the combination. We believe it was already damaged by the tech guys wen it was fitted. We phoned the tech department twice on same dy. Spoke to 2 ...