I had endless hassles trying to get ADT to refund me after an installation was cancelled. After posting a complaint on hellopeter, Natasha Goliath from ADT customer services in Cape Town handled my complaint successfully to say the least-she was professional and courteous and understood my plight. ...
I logged a complaint a while ago and was promised that a patrol officer would visit my area daily and put reciepts to show he was there, thsi was done for a month or two which was great and I felt valued as client, but then it just stopped, and I felt no longer valued, so if I am correct I have a 3 ...
I have sent multiple STOP replies to unwanted sms's, I've phoned the the call centre and requested to NOT be contacted via SMS, and still I received sms's on a weekly basis. Having threatened to cancel my contract if my request was not processed also fell on deaf ears. Well, I've cancelled my ...
We purchased an alarm system from ADT (partially rented). We have just had problems from day one. We have been asked about 3 times to pay our account for the installation which was paid even before the installation occured. We received remotes that are different from the ones we purchased and one ...
I lodged a query with regards to 2 invoices billed for maintenance at my house about two years ago and had not heard from ADT security until three months ago when I received an sms saying that my services have been suspended. I have been paying my monthly subcription fees till date, the only issue ...
I am wanting to change my billing details for my armed response service with ADT and called the contact centre to find out how to do it. I was advised to mail [Email Removed] with my request. I did so on the 3rd October and two weeks later have not received a response. I also mailed to confirm two ...