I want to cancel my contract with ADT. They want to increase my monthly premiums for responding more than 5x a month. I don't feel safe having ADT as my security company any more. I can understand if they want to increase my premiums if there is 5x alarms per day. But why if there are 5x alarms per month? Why not say, oky your subscription will be increased if you have more than 60 (5 x 12months) per year? CSS will respond for an unlimited amount of alarms/ call outs. At the moment there are a high rise in crime in my street/area, this is why my alarm keeps on going off. Adt was called out 5 times. How must I know if there isn't someone on my property? I pay my monthly fee so that my property will be protected when I am at work.
I want to end my contract and move to CSS asap. ADT is quick to deduct my debit order but when it comes to responding they have issues.
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