I am utterly disappointed in MTN and how they are us. My dad has a contract phone with MTN that I used for the past two years, the contract expired in May 2013, we desperately wanted to cancel the contract but I was unable to do so without my dad which is understandable. I was told that I need to ...
I stopped my Mtn debit order in the beginning of September and I asked customer care if I can pay cash, they told me that I have to pay my bill on the 11th of September. I asked them if they can change my billing date to the last working day of each month because I already paid the end of July. ...
My MTN cellphone contract was supposed to come to an end/expire in July 2013 however I noticed that my bank account continues to be billed and debited, in addition the bill charged is now R208 and not even the R149 which i innitially contracted to for the two years. I tried to contact MTNSP ...
I must say that i have been lured into thinking that MTN always makes a point that they always try the best to satisfy their customers but i have had to experience bad service from the supervisor together with the call agents. I get 150 megabytes of data every month but i had a problem that it ...
Being a loyal client for over 13 years, 2 contracts later probably is not enough to be valued as a customer. MTN business model for client service always has the word "loyal" in all they communications and marketing material but it obviously does does not mean anything to them. My ...
"Hello JohnstonP, Thank you for bringing this to our attention. I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with our insurance division and they have advised that ...