I contact MTNSP on 19 June 2013 via email with a query regarding an additional charge on my account. They responded by informing me that it was for content purchased from a company called Dialogue. I informed them that I have not purchased any content whatsoever, and that I am the only person that ...
I am trying to cancel my one mtn contract when the 24 month cortract expire, but on day 1 they had system problems, day 2 and 3 no answer when you select to speek to a consultant. I left a message on the contact us page on their website and I did send an e-mail to them but still no responce. ...
I have been unable to reach the MTN Service Provider call center for the last 3 days. Calls are being answered by the IVR but not being transferred to agents. What is going on? ...
I pay for a dat bundle in addition to my BIS (i have a blackberry). i cannot use this bundle because it defaults to MTN PLAY, a web page consisting of adverts only. Cannot navigate away from this page. i have have spent hours day after day on the phone trying to get this problem rectified. The self ...
I tried upgrading with MTN, and the application was successful. i get a call later that day to say that i cannot upgrade cos i just recently upgraded (recently to MTN is 2011). i asked to speak to a manager and i was asked to call 808 to speak to someone i said please transfer me and they agent cut ...
Please could someone assist me in the activation of my new mtn micro sim, I am a new customer and have phoned the activattion line a few times now and everytime it I enter my ID number and Sim number it tells me to hold for the operator and the call cuts off, This is so frustrating! ...