My account was messed up due to a downgrade and upgrade (not my error). Now my acc is to be debited R876.31 MORE than what it should be. Im being charged for a downgrade fee of R750 (not correct), an upgrade fee of R92.10 (which was I was told would be be waved) and a fee of R34.21 for a promo fee ...
MY last compliant was basically ignored. I received no feedback. Now this month I'm billed R479 when I agreed to R429. If MTN doesn't respond favourably again and put in place corrective measures. I'll be seeking action from the Ombudsman & following the guidelines of the CPA. LAST COMPLIANT: I ...
I have applied for a contracts 10 days ago and was approved after three days and I have to call them every day for follow up and I was promised that the phone will be delivered by Friday and Friday passed call the same agent and assured it will be delivered on 15 mar 2013, didn't arrive called ...
I am so disgusted with the service i received from MTN direct. I was called by Palesa from MTN direct for an upgrade that is due on0732767723 on Wednesday the 6 March 2013. When Palesa called I told her I went to the MTN branch in Montana to do an upgrade of a laptop but they did not have stock for ...
I APPLIED FOR AN IPHONE 5 ON MTN ANYTIME350 BUT WHEN I RECEIVED THE PHONE THE PACKAGE HAD BEEN CHANGED TO ANYTIME 100 YET I HAVE TO PAY A MONTH INSTALLMENT OF THE ANYTIME 350> I'VE CALLED MTN MANY TIMES AND I'VE BEEN TRANSFERRED FROM ONE DEPARTMENT TO THE NEXT AND I STILL HAVEN'T HAD THE PACKAGE ...
I am due for an upgrade and phoned MTN direct to arrange it. I first phoned 2 weeks ago and was told that they only have 4 phones in stock & that I should ph back 1 week later. I then did so & ph last Wednesday at approx 1.30pm and spoke to Siyabonga - the service was so bad, as he did not ...