I recently upgraded and took out a new contract through MTN direct. I have never received such excellent service. Caitlin Govender who helped me set up both contracts was patient, efficient and went the extra mile to make sure that I received the best service possible. If more call centres had ...
Hi, Quite impressed with the efficiency of MTN Direct. Went to a branch that was out of stock and they said it would take 7-10 days. Then called MTN Direct, and was impressed that everything could be done over the phone. Contract approved in less than 24 hours. And delivery in good time (slightly ...
Did an upgrade to the Z10 over the phone. Service was good for this... well you hv to pay an upgrade fee. Not all details of the phone was explained, micro sim card, register software, etc. Handset gets delivered and I have to go to a store to get this done. Now the hand set has a problem... the ...
I have an existing contract with MTN and called in last week Tuesday to add an additional line. Got through to Kreason Govender who has been very nothing but thorough and helpful with the application. Since then I have been told of a system glitch and that they are changing systems (which i fully ...
MTN Direct has been spamming me with calls from recently. I have never been an MTN customer and neither did i give them my details nor did i give permission to the Direct marketing association to pass my details to anyone. This is unprofessional behaviour. Whats even worse is that Indian lady who ...
I have done my upgrade with MTN Direct on the 26th January 2013 and received cellphone on the 29 January 2013. I returned the phone on the 4th February 2013 to the nearest MTN which is situated in Centurion Mall because the adapter was not working i then told him to cancel the updrade and he ...