Dear MTN, you have messed up a simple contract upgrade and then it seems that you dont know how to do a recon on billing and also how to respond to a customer. It is sad that an organisation as big as MTN needs to learn the basics. Anyway you have been billing me incorrectly for a PROMO fee for a ...
BB Z10 delivered a week late. Sim activation specified 2 days. Non existant. MTN Sandton City visit - required to purchase a second sim card at additional fee. New PAYG could not be RICA'd. BB Z10 - software could not access BB appworld. MTN Sandton City sent me to BB helpdesk. 2 hours later, ...
I upgraded both my cell lines with KArish Naidoo, he explained packages and I opted for the R569 package with top up.. He hadn't done my sim swap nor advised me to do so. I called in and it was done. I got my first bill and the amount incorrect, Tried to get hold of KArish, unable to. I was told to ...
I applied for a new contract with MTN and was told that I could keep my old number (number for life). After receiving my phone, I experienced problems with activation, I eventually went through to an MTN store and was told that my contract was still to go through the FICA process, which I did there ...
I am sick and tired for the ineptitude and poor service I received from MTN. I purchased a new subscription from MTN Direct as they advertise that it takes the stress out of purchasing from a store. How misleading. A sales consultant named Johan called me after I had placed an online order to ...
Honestly speaking, I personally think that MTN service is complete rubbish. I have ordered a laptop (HP Pavilion M6 - R499) via MTN direct and till today i haven't received it. I keep calling MTN direct and no one seems to able to help me. I ordered the laptop on the 3rd of April, and my ...