MY last compliant was basically ignored. I received no feedback. Now this month I'm billed R479 when I agreed to R429. If MTN doesn't respond favourably again and put in place corrective measures. I'll be seeking action from the Ombudsman & following the guidelines of the CPA.
LAST COMPLIANT:
I just got my statement and I'm really confused. Number 1: I agreed to an MTN Anytime 200 contract that would cost R429 p/m and now I'm getting a statement for R583.99?? I see there's an Upgrade Charge, the consultant who phoned me never mentioned an upgrade charge at all!! Just said free sim & connection and free delivery and that I'll be billed the following month! I'm not paying an upgrade charge that I wasn't informed about nor expected! Please clarify that my contract is still costs R429 as agreed with the consultant on the phone!
SUPPLIER'S RESPONSE
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. The matter has been referred to the relevant supervisory team for urgent attention. They will investigate and revert to you with an action plan.
Regards
Veronica
REQ:1812002
0 comments