I misplaced a copy of the contract that I entered into with MTN Direct when I bought my 2 Blackberry phones. As a result, I cannot book in my phones for repair. The concerned shop floor attendants have been turning me away each time I approach them. Out of desperation, I contacted MTN Direct to ...
I just got my statement and I'm really confused. Number 1: I agreed to an MTN Anytime 200 contract that would cost R429 p/m and now I'm getting a statement for R583.99?? I see there's an Upgrade Charge, the consultant who phoned me never mentioned an upgrade charge at all!! Just said free sim & ...
Firstly, Pretty Khanyile of MTN Direct upgraded me without my permission (071 878 6664), this issue was then fixed after a many calls to MTN Direct. Then today, Pretty Khanyile, downgraded me without my permission (083 307 3505). She moved me from MTN TopUp 200 to MTN TopUp 100, without my ...
Good afternoon, I am very very UPSET, as an MTN account was opened using my details fruadulently. I had no knowledge of the account being opened, nor was I contacted by MTN nor did I recieve any correspondence such as invoices etc pertaining to the account opened. I became aware of this account, ...
I requested an upgrade on my contract on 18 January. Faheem who i spoke to at MTN Direct assisted me quite well and advised that it would take 7 - 10 days for someone to contact me regarding the delivery of my phones. After numerous attempts to get an update on this upgrade, i have received no ...
I upgraded through MTN Direct to a Samsung Galaxy S3, but soon after the problems started. Firstly the SIM did not work, but MTN said it is a phone problem. I then sent the phone back, and I am still using my old phone a month later. Meanwhile MTN is struggling to assist me, and I am paying monthly ...