Complaint / review / scam report
MTN direct with no customer service
I upgraded both my cell lines with KArish Naidoo, he explained packages and I opted for the R569 package with top up. . He hadn't done my sim swap nor advised me to do so . I called in and it was done. I got my first bill and the amount incorrect, Tried to get hold of KArish, unable to . I was told to speak to supervisor Sunil Behari, who never called back either . I called call centre, then was able to speak to Karish, he apologised, informed me that from this month it would be correct and gave me a discounted price off this months bill. This has not happened, I have been sending him emails and he never responds . Called and left messages for his supervisor, still waiting for response. I have been with MTn for many many years and this is not the service i expect as a long standing client. Such a disappointment . I need this rectified as i am still being billed the incorrect amount .
Country: South Africa Region: All Country City: MTN Direct
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