AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - 2 months later and still no phones! | #80325

Vodacom
2 months later and still no phones!

Nearly 2 months ago, my friend and I applied for a contract with Vodacom for 2 Samsung Galaxy S3's. Our contract was approved about a week later (after having to call in twice a day to follow up.) Once approved, we were told that the phones had been ordered, and would be arriving in 3-4 days. After not hearing anything after a week, we phoned in again and were told that the phones were now on back order, with no ETA, but would probably arrive in a week. Now, almost 2 months later, we have phoned in every day and whilst one person says that the phones are STILL on back order with no ETA, another person says that they'll be in the next day. I then phoned in anonymously, and enquired as a new contract applicant, as to when the new S3's would be arriving, if i decide to sign with Constantia Village Vodacom. I was told that the phones would most certainly be there within 3-4 days, yet the real-me, had been waiting 6 weeks. I've just phoned again. "Sorry, major delay with the orders", they said. Tell me, how does a Vodacom shop in CONSTANTIA VILLAGE (not Mitchell's Plain), not have stock of the largest selling phone on the market!? And how does it take 2 months with no delivery as of yet

Date:

Company: Vodacom

Country: South Africa   City: Constantia Village

Category: Telecommunications

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