MY PHONE WAS BOOKED IN NEARLY 3 WEEKS AGO AT WESTGATE. I WAS TOLD 7 - 14DAYS.
I HAVE BEEN FOLLOWING UP ON THE REPAIRS SINCE DAY 1.
ON 04/03/13 I SPOKE TO TSHEPO WHO SAID THE EXCHANGE UNIT WAS BEING RELEASED THAT WEEK.
A WEEK LATER AND STILL NO PHONE.
13/03/13 I SPOKE TO FARIDA WHO SAID THE EXCHANGE UNIT WILL BE DONE AS STOCK HAS ARRIVED.
14/03/13 I SPOKE TO GUGU WHO SAID THE DESPATCH WOULD ONLY BE DONE 15/03/13 AND CANNOT CONFIRM WHEN I WILL RECEIVE IT.
SINCE 07/03/13 I HAVE CALLED EVERYDAY TO SPEAK TO ITUMILENG AND GET TOLD HE'S NOT AVAIL AND WILL CALL ME BACK OR HE HAS ALREADY LEFT FOR THE DAY.
GREAT MANAGEMENT AT 14TH AVE I SEE. TOTAL DISREGARD FOR THE CUSTOMERS WHO HAVE QUERIES OR COMPLAINTS AND WANT SOME ANSWERS AND ASSISTANCE.
DOES MTN FORGET THAT WITHOUT CLIENTS THERE WONT BE ANY MONEY COMING IN, WE ARE IN FACT THE WHO AT THE END OF THE DAY PAY YOUR SALARIES.
IF 10 CLIENTS CANCEL THEIR CONTRACTS, DESPITE BEING A SMALL NUMBER, THIS IS INFACT A LOSS FOR THE COMPANY...!
ONLY PERSON SO FAR IS SARAH AFTER I HAD TO GET SOMEONE FROM MY LEGAL TEAM TO CALL, ONLY TO BE TOLD TO CALL BACK 18.03.13 BECAUSE OF STOCK TAKE.
I REALLY AM SCARED TO DEAL WITH MTN NOW.
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