At the end of January I called in to convert my Contract which was paid in full to prepaid. Received my invoice for February and noticed that I have been debited for the cellphone contract. WHY? To my knowledge the contract has been paid in full. Your help-desk is really unhelpful and voice prompts make it really difficult to obtain a speedy resolution as my enquiry is on a prepaid number but i have been debited for a contract and passed from pillar to post due to this. Really annoyed. Please can someone get back to me.
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