For whom this may concern
My complaint is concerned with the service I did not receive (as stipulated by the contractual agreement) on a HSPA USB internet dongle product ("MyGig 1 Promo@R99 24month TopUp contract"). Accordingly, in exchange for the R99 debit order deduction per month Vodacom should deliver 1 Gig Data Airtime on the first day of each month.
My first incident of non-data delivery occurred on 17 September 2012. I reported it at the nearest Vodashop who's "system was down" and I then called in telephonically with service request number S3-LBT9Z-ZMSP. I was told the technical problem will be fixed, as August and September's monthly Gig was in arrears (despite the fact that debit orders never are).
On Saturday 3 November and Monday 5 November I reported the same problem. This time an "urgent request" would be put through with my service request no S3-LG13P-PR98X and reference nr 264066898.
Similarly December 2012 and January 2013's data has again not been delivered, which means that in a 11 month period just under half the monthly obligation/s has been met by Vodacom. I'm not currently considering legal action, just keep to your end of the deal?
Yours
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