I have been trying to sort out a problem with my account for over a week now. Telkom owns me a amount of R499.00 which was wrongfully debited at end of January after I already cancelled my whole account on the 7th of January.
Today I get a invoice telling me I owe them another R386.85. Phoned them and explain the problem and they tell me just to ignore the invoice and I will get another one in March with the credit and it will then be paid back. This is unacceptable to me, because why do I have to wait a month and a half to get my own money back which they wrongfully debited and the new invoice I received today will probably also be debited at the end of the month and then I will have to fight to get that money back as well. The more I explained this whole situation to the girl at the other end of the line the more irritated she got and starts screaming in my ear until finally she just cut me off.
Telkom's customer surface is appalling and their accounts department should sort out their useless service.
I expect this problem to be resolved and my money paid back to me in the next 5 working days otherwise I will have to take further action.
0 comments