From elation to extreme frustration in a very short time, how can it be so difficult to renew a data contract? I logged a call on Friday 31 Jan, got the reference number, visited 2 Vodacom-stores on the 1st of February, followed up with the contact centre on Monday 3 Feb and mails from the Vodacom website, explaining my situation and asking for urgent resolution. I repeated the same process on the 4th of February, told that my issue has been 'escalated' to a senior consultant who would provide me with feedback shortly. Got 2 SMS's from this so-called senior consultant to confirm that the matter had been attended to and that I would be contacted shortly with feedback. It is now 6th of February and guess what, nobody has contacted me nor has my problem been sorted out. I currently have 4 devices with no connection since Friday 31st of January and yet Vodacom, you have the arrogance to believe you can sort out my problem at your convenience and not at the urgency level I requested you to respond because it is impacting my business. Your client service levels and you don't care because you have millions of other customers so why would my issue be important to you!!
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