CUSTOMER'S FEEDBACK Time and Date 15:14:38 | Tue 16 Jul 13
Utterly DISGUSTED, NO CONTACT, NO FEEDBACK I AM REPOSTING ON 25/7/1
SUPPLIER'S RESPONSE Vodacom Time and Date 07:11:36 | Sat 27 Jul 13
Hello marieporter,
We do thank you for the posting and apologise for the inconvenience and level of service received thus far.
The matter will be escalated and a consultant will be in contact.
Kind regards
Vodacom Consumer Website Team
IT IS NOW 24 JANUARY 2014 AND I AM GETTING CALLS TO UPGRADE AND RENEW MY CONTRACT --- YOU CAN NOT BE SERIOUS! I WANT ALL MY MONEY BACK. NO MORE. SINCE DATE OF CONTRACT SIGNING - WHERE I KEPT TO THE CONTRACT AND VODACOM DECIDED TO N O T KEEP TO THE CONTRACT. I WANT ALL MY MONEY PLUS ALL THE DATA I COULD NOT USE ON A PROPOSAL FROM VODACOM. I HAD TO BUY A NEW LAPTOP. I AM NOT HAPPY. I WILL BE GOING TO THE CREDIT OMNUDSMAN NOW. IS THIS HOW VODACOM TREATS ITS CUSTOMERS? IS THIS CUSTOMER SERVICES? ALMOST 3 YEARS OF PATHETICNESS FROM VODACOM'S SIDE. IS THIS THE NORM? IS THIS THE PUBLIC FACE OF VODACOM? VODACOM OWES ME BIG TIME AND I WILL NOW ACTION AS THE TIME HAS RUN OUT. BAD BAD BAD SERVICE, BAD VODACOM, BAD MANAGERS, BAD BAD BAD NOCUSTOMER SERVICE.
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