The following reply was sent on my complaint on 3 Jan. Now I want to know what is happening, becuase MTN dont comunicate to me. So the only way I can get response is through Hello Peter. Please give me an update on the case!!!
Hello lmp,
Thank you for bringing this matter to our attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that a billing query has been logged for the amount to be credited and the reference number is REQ:1580877. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:1582853
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