I have still not received any call from the billing dept on my report written on 26/09/2013. Although MTN placed a standard response on the initial HP log, that someone will call me back, I have not received this call, I am still waiting. This is the exact same feedback received from the call centre and email. The only feedback that a refund on the incorrect data billing was due to me, yet my entire bill was deducted with no credit. The airtime and sms's due to me is still not resolved.
My initial escalation to MTN was 12/09/2013 and still nothing.
Previous feedback on HP received: REQ:2737189
Hello A Gov,
"Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan"
0 comments