Well well its been over a week since i placed my complaint and i still wait for MTN, wow i really love your customer service hey, you really know how to look after your loyal customers. Dont know why people even bother using your network.
and this was your response after my first complaint and i still wait, if you dont want to help your customers let them know and dont to them
Hello Chozi,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Willem
REQ:2343690
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