Mtn
Over billing

I have been billed an amount that is way over what was agreed on in the contract term.
If the contract company did not receive their debit on the month as agreed, why can they not call the client and ask whether there has been a problem, instead they just keep quiet and bill me double the next month.
Which is totally wrong as the money budgeted for that month was not for them.
This is poor customer service and the way they deal with the issue is not right, an sms or a simple call to speak to the client and advise that we missed payment on the particular month and can we arrange for payment within a number of days is not that hard to do considering the number of people employed at the service desk.