My iPhone broke in the first month of using it, the microphone broke and people could not hear me over the phone. They have replaced that phone with a "refurbished" phone. I was not happy with this at the time, but accepted it. 6 Months later, the hardware of my refurbished iPhone has crashed. Yet again they want to replace my iPhone with a refurbished phone. From a consumers point of view 'refurbished" is second hand. I am not paying for a second hand iPhone. Vodacom keeps on telling me that it is not their or the manufacturers policy to replace broken phones with brand new ones. As a consumer I think that this policy is just wrong. My iPhone is still under warrenty. In the meantime they have send my phone away for repairs, a week ago they phoned me and said that I can come and pick up my phone. I then asked them if the new iPhone comes in a sealed white box as I have received it the day a first got it. The reply to my question, no mam, head office don't send new phones in sealed boxes. I have thus no guarantee that this "new" iPhone is indeed new. I am demanding a new phone from vodacom, in a sealed box. And why are they selling stuff this country if they can't repair it here!
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