Vodacom
Data bundle not activated

I bought a new R212 WiFi Router (21 Nov 2013) and paid for 2 Gb data.
The Router would not connect to the internet.
The Vodacom Help desk (082155) informed me (22 Nov2013 20h45 - Susan) that the router showed no internet connection because the data on the sim card had not been activated. Now I have to go back to the shop, pay for parking and all the aggravation because I trusted them. Poor service.