Hi, to my astonishment - despite my contract lapsing in October - because I did not give the 30 days warning required in the small print I signed two years ago - I must now pay for November and December.
This is utterly useless to me as I have already ported my number to another cell phone company.
(I was unable to report this to Virgin on Saturday as the department dealing with this is closed on Saturdays, although - of course - their sales department is open).
I am deeply unhappy about this unnecessary payment - two extra months I cannot use, despite my contract lapsing naturally in October. SURELY THE CONSUMER PROTECTION ACT STATES THAT ONCE YOUR CONTRACT EXPIRES, IT REALLY EXPIRES!?
PLEASE CAN I ADD: the first two times I asked Virgin's customer care operators for the complaints email they BOTH got it wrong!
0 comments