We signed up for a 2GB Data plan on a Samsung S3 mini. We did say we wanted an open plan package, but we were assured by the sales consultant that the amount should not exceed R 250.00 pm. The cousultant assured us that the user would be informed as soon as the R250.00 limit had been reached.
When we received the account at the end of September 2013 it was a whopping R2 347.42, that was the first month we had the phone.
We were under the impression that MTN automatically sent us notification of the limit having been reached. When we went to the branch to enquire as to why we did not receive any notification from Mtn as to the fact that the R250.00 ceiling had been reached, the sales consultant went through the phone and saw that no limit was set on the phone for data usage.
The consultant that handed over the phone was in such a rush to help the other customers, that it was neglected to tell us about background applications, setting a usage limit and going through the phone with us. How were we supposed to know all of this? This was our first exposure to an android phone. I feel that Mtn did not treat me fairly by not setting the phone and assisting us to minimize expenses.
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