I submitted a report on Hello Peter on Thu 26 Sep. There was a response to say that they could not get hold of me and I must revert to my email. I responded immediately to the email and I still have had no response from them.
I have a cellphone contract with a certain amount of airtime available, which I am unable to use due to terrible network coverage at my house and at work. I have been paying for a service for 21 months and I am not receiving what I am paying for. I was prepared to wait until the end of my contract to cancel and move to another network where I can get coverage, but it has become a risk.
I have complained on many occasions. Their technicians have CONFIRMED that there is a coverage problem in my area. They been to my house to test signal strength, but nothing has helped. On sending through a request to cancel my contract on the 5 Sept, they had a technician call me on Monday 23 Sept to try and resolve my issue. I made it clear that after 21 months, I am no longer willing to resolve this issue. I would like to cancel my contract and port my number to another network.
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