I took out a contract with a Virgin Mobile approximately three years ago. At the end of my contract term I opted to switch to a prepaid plan finding that to be more feasible. I regularly use the number to do my cellphone banking as it was initially linked and still received sms's etc. Yesterday I found that the sim card was not registering on my phone. I immediately contacted your callcentre and was told by your agent that there was nothing wrong from her side and that my sim card was faulty and I would have to get a new one, not Rica it and call back to do a sim swop. I rushed off to Game City in Dbn and ironically there was not a single store that stocked Virgin Mobile Sim Cards. After much effort I managed to get one and called back this morning. It took me almost and hour to get an agent to assist me only to be told that my sim was deactivated from the network as I hadn't made a call in the last 6 months and there was nothing that could be done for me to retrieve my number. I never at any time was told that in order to stay on your network I had to make calls. IT IS PATHETIC THAT YOU WOULD DISCONNECT A USER WITHOUT A SIMPLE NOTIFICATION MESSAGE & no assistance can be rendered!
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