At 15h45 25/01/13, I called to query my account and billing. I was routed to Sandy and after a few security questions enquired about my billing and account. The more questions I asked, it seemed the more irritated she got as I wanted to know the details of my billing. The sole purpose of my call was simply to get a clear understanding of my invoices and billing, yet Lord forbid I phrased a question wrong or got a date wrong then dear Sandy responded in the most demeaning tone and greatest that came to surface. I got fed up and asked her to transfer my call to someone with more patience as I could feel my blood boil, her response "Call back then" I told her to transfer the call, she asks "why" and that is when I asked her name, supervisor name, call centre and floor she worked on, which she provided with the worst attitude and when it came to providing the floor, she then questioned the importance and I said because she would have to face me with an apology - I expect nothing less than that, I might add... She then just muted my call and re-routed my call to Amanda in JHB Call centre, whom I would like to commend on her awesome service as she answered my questions courteously
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