AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - FREE Upgrade charged at R1, 435.50!!! | #196933

Vodacom
FREE Upgrade charged at R1, 435.50!!!

I recently upgraded my phone from a Blackberry to a Samsung Galaxy S4 at the R399 pm promotional offer online (due to technical issues, the upgrade was completed via the call centre i.e. 082 1958). I was charged a migration fee of R1, 435.50 for this FREE upgrade. I was informed via automated text from Vodacom as opposed to the customer desk on clarifying that there was no charge involved in this upgrade. It is currently being investigated but in the meantime it has been invoiced - it has been more than 48 hours since I notified them of this error. There has been no clarification from Vodacom's side as to whether this will be reversed (since 27 Aug). Unhappy! I won't activate this new sim card until this cost is reversed; so the handset will just stay in its box.

Date:

Company: Vodacom

Country: South Africa   City: Cape Town

Category: Telecommunications

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