Hi
A cell contract was cancelled of a deceased family member. MTN is still deducting money after confirmation that the account has been closed and nothing more is owing to MTN. Email confirmation from MTN (Timothy Clouts - MTN customer service, Keneuwe Matobako - MTN client service, Alice van der Merwe - MTN customer service) of faulty billing that will be reversed in May 2013 has still not happened. I'm not a legal expert but in my books this amounts to.
Now that I am responsible to handle these matters I understand the incredible frustration in dealing with James at MTN Willowbridge. Impossible to get anything from MTN and don't bother leaving a message for James. He doesn't phone back.
Any idea who the correct consumer agency would be to take this up with?
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