Vodacom is running these 24 hours promotional calls where they phone you at ALL hours to offer you these FREE PROMOTIONAL changes to your existing contracts. I was called 3 months prior to my data contract with Vodacom ends, where they offered me a PROMOTIONAL extra data for the remaining 3 months, at LESS cost than what I am paying now. I told the operator that I am not interested, as I am definitely ENDING my contract on the 17 Dec when the contract comes to an end. He then continued to tell me that this is NOT an upgrade, it is a PROMOTIONAL offer, which can be used for the remaining 3 months and I can only score by doing this, at NO extra charge. I emphasized twice that I am STILL terminating my contract in December, he repeatedly said that I am still able to do so, as this is a PROMOTIONAL offer, NOT an upgrade. The entire call was recorded according to Vodacom. When I called Vodacom in Nov to terminate this contract, I was told I can't cancel it as an UPGRADE was done 3 months ago on this contract and that I am liable for this for the next 2 years!! I have escalated NUMEROUS times! NO RESPONSE from them! They promise within 48 hours and STILL NO RESPONSE! THIS IS ILLEGAL!
0 comments