19/04/2013 contract with MTN Randfontein. I required contractor's phone advised us SonyExperia GO.19/07/2013 cell phone for a warranty claim as MTN said it has a 6mths OBF warrantee. The brand new phone was working but was utterly slow. Returned phone with all in-box accessories to Raymond Khoza at Randfontein, where he removed the sim to me and sent the phone for repairs. Several calls no feedback, spoke to Nmfondo and Brain who haven't phoned back. On 19/08 collect the phone at MTN.I received the phone and just as I had left the shop I discovered that the simcard holder was broken and immediately took the phone back to the shop (within 2 min). MTN then had the nerve to make a call to report that we broke the phone. There is a massive dispute as to who broke the phone. MTN Randfontein didn't check the phone after it had returned from the apparent "repair", MTN worker and I saw that the inside of the phone was excessively damaged on the inside. The phone seemed to have been forced open by an inappropriate tool causing damage. MTN claiming that the warranty is void. Dodo (TechnicalCentre) very arrogant and didn't want to listen, saying that will be sending the phone back without any repairs.
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