I have 2 lines that needs to be reactivated. We have completed and signed all the documents, after which is was faxed and e-mailed to the reactivations department.
After getting a voicemail that we needed to contact Vodacom, I have contacted them yesterday (18 August 2013), where I was given the run-around until I spoke to Sasha Daniels. She informed me that there was a note on the account that said we needed to purchase a 3rd new sim card. After explaining to her that there is only 2 lines on the account, and the the 3rd was due to a number that was ported to Cell C, she said that she understand and would make a note on the system that it is actually just 2 lines that needs to be reactivated (we have already sent details of the 2 new sim cards on 6 August 2013).
Today there is yet again another voicemail asking us to contact Vodacom on 0821946, without any further info.
We are not at the office all the time and therefore respond to e-mails / voicemails late in the afternoons (past 5pm).
So can the reactivations department stop wasting time and get the 2 lines reactivated ASAP please?
0 comments