» Telecommunications » Complaint / review: Mtn - Refurbished handsets never work!!! | #174161

Refurbished handsets never work!!!

I posted a complaint on Hellopeter on 26 July 2013 and received the following feedback from MTN:

Hello dangerboy,

Kindly note that, MTN SP After Sales has limited or no repair capability on certain devices e.g. Blackberry, Apple iPhones, Huawei, Alcatel & ZTE. This is in accordance with the manufacturer repair accreditation which governs the level of repairs we are authorised to perform on their devices.

In these instances, the manufacturer has provided us with service stock (refurbished devices) for utilisation, has exchanges when repair capabilities have been exhausted and the devices have still not been remedied or has failed our stringent quality testing.

These refurbished devices are supplied by the manufacturers themselves in accordance with their warranty policies and have been remanufactured to the same quality standards as the new devices. Refurbished devices are supplied without any accessories or sales packaging.

Customers' warranty is in no way effected, the balance of warranty on the original device.

MTNSP Complaints Management Team.

How does MTN intend resolving the issue? Supplying me with a new phone on a weekly basis?


Company: Mtn

Country: South Africa   City: MTN SP

Category: Telecommunications


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