I recently renewed a cellular contract and selected a robust handset on advice from the Branch manager in Hermanus. Whilst kneeling., to do a repair at ground level the handset fell from my shirt pocket and broke the screen. Accidents happen. I returned the handset to Autopage for a quote to repair. The quote was rather pricey, and I was advised to rather get the handset repaired elsewhere, by the Autopage staff. The local branch manager appealed the cost of repair but this appeal was turned down by Samsung. This is okay. My problem is that this process has taken over seven weeks and I still do not know when my faulty handset will be returned to me. I have visited the local branch a number of times but no progress has been made. Clearly the communication between Samsung and Autopage leaves much to be desired. I have numerous Samsung products in my home and the products are great this handset has been a let down, as has the service.
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