AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - STILL AWAITING RESPONSE FROM CUSTOMER SERVICE!! | #157022

Cell C
STILL AWAITING RESPONSE FROM CUSTOMER SERVICE!!

Email sent on the 26 Jun-13 at 15:18pm

I am sure there is a way I can pay the difference for the 2 months.

As it is Cell's network is shocking. My husband got me a Bold 9900 in Dec-12 from Cell C and it is only 6 months and the phone is in for repairs.

I have 4 contracts with Cell C that has been paid diligently and is this how customers get treated.

No wonder customers are migrating to the other networks because the service and the network is definitely far better.
Email from Cell C 26 Jun-13 at 14:57pm
Dear Elaine Dorasamy

Thank you for contacting CELL C.

Kindly be advised that we cannot offer you an early upgrade as you can only upgrade when you have 3 months remaining. You currently have 5 months remaining.

Please call 084145 for upgrade when your account is due.

Regards

Busi Tshabangu
Written Correspondence Department
[Email Removed]

Date:

Company: Cell C

Country: South Africa   City: Customer Service

Category: Telecommunications

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