We had our account limit increased to the maximum of R19'000 (for 2 phone numbers and a 3G) a few months ago (written instruction as per customer service) 4 months later they softlocked us when the account reached R12'000 and when we called to ask what's going on we were told it was reduced.By who? (couldn't tell us) when? (couldn't tell us) on who's authority? (couldn't tell us) even though "this call will be recorded for quality purposes" The bill has never not been paid even though they have softlocked us a few times unnecessarily, ran incorrect debit orders against our account etc. We're both due for upgrade (and one is a "platinum" number ->whatever that means) and we won't due to the utterly atrocious service they provide! How can a service provider that's under contract to the consumer as much as the consumer is to them just change account limits and billing conditions as and when it suits them without any instruction or authorization? Not to mention the regular outages that plagues their network due to over utilization and them not upgrading to keep up with the demand and we have to suffer for it? Try not paying your bill and see if they'll accept a "we're sorry" SMS ;-)
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