AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - Still being billed for service I m not using | #124508

Vodacom
Still being billed for service I'm not using

On about the 4th of April I upgraded from a Blackberry to a Samsung, but I am still being billed for the Blackberry BES subscription. When I upgraded I was told in the store that it would automatically be cancelled. After it appeared on my April bill I called the call center to cancel it AGAIN (I can kind of understand this since it was already a few days into April when I upgraded). I was told it wouldn't appear on my bill for May, but when i got the bill there it was. I have just called and cancelled it for a third time, but I'm not holding my breath that it won't appear there on my June bill. Vodacom - PLEASE STOP BILLING ME FOR A SERVICE I CAN'T USE EVEN IF I WANTED TO.

Date:

Company: Vodacom

Country: South Africa   City: Norwood

Category: Telecommunications

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