Good day
I have been trying to get my query resolved since January, no luck. Just last week & Monday I sent another email to cim_legal email, with their policy being that you get feedback within 5 working days. Surprise surprise no feedback. I wrote a complaint on hellopeter website on 14 May & received feedback on 17th May that MTN has responded. I got the lovely normal response email that someone is looking into my query, but has anyone gotten back to me to date? NO. I would love to have this query resolved. How difficuilt can that be. Then again, if I look at all the telecommunications complaints on hellopeter, & there are a lot & if I see that statistically, MTN contributes to about 20% of that, I can see that MTN is clearly not interested in improving this by bringing down the stats. Instead they are adding onto it by giving continuous bad service.
Thank you
Kind regards
Faieka P
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