It took me several telephone calls to Virgin Active to switch from Vitality to Multiply and to inform them that my daughter is a dependent on my Multiply. I was promised that my daughter would receive a credit for the overcharging (January) within 5 working days of which she hasn't received. She was debited on the 1st February of which it bounced as she didn't have enough money in her account as the gym fee was suppose to be R354 and not R539. I phoned to complain and Virgin Active finally managed to get the information on file 2 months later and her conversion took place; I then had a debit of R354 that went through my account on the 5th February and found out that my daughter's gym payment is going through my account which I was happy with that to avoid any other confusion. On the 15th of this month, another debit of R539 went through my daughter's account for the gym payment again. We've now had to pay R120 for two unpaid item this month to the Bank and this results in bad records. In conclusion my daughter is paying for a normal gym contract and I am paying for her gym contract as well. Please can you get this right this time round!!
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