I am trying to activate the Multiply benefit on my daughter's contract since the beginning of January. After numerous calls they always blamed Momentum saying that Momentum had not sent them confirmtion. I visited my club and going on the system they found that they had updated it on the wrong profile. (A profile that is longer in use). They phoned the call centre while I was there and spoke to Alexis Speelman who promised on that she would see to it that the right profile was updated. This promise took place on Tuesday 26 January. Imagine my surprise when my February debit order went through for the full amount. Having phoned my club again they confirmed that Alexis had not updated it.
I called the call centre. Waited for 20 minutes before they answered from 7h40 they answered at 8h00 only to be told that only a sales person can do this and they only come in at 8h30, and that they will call me (yeah right!!) They cannot perform a simple task let alone call me.
Absolutely Disgusted with Virgin Active and considering cancelling both mine and daughter's contract and joining Planet Fitness.
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