Upon opening an account at Joshua Doore, Despatch, Eastern Cape, they insisted that it be paid via debit order. With a letter containing their printed details and debit instructions, we arranged a debit order at our bank. The installments went off regularly without any hassles until we purchased another item. A day later, we were informed that our payments are not being reflected on Joshua Doore's system, so we had to fax copies of banking statements to their H/O. Then we had to run back and forth between them and our bank with several letters and different branch info and were assured that all was in order.. A couple of days later, we received a call from their H/O, saying that our account has never been paid and threatening with legal action. We went to Joshua Doore, faxed banking statements again and then were given another letter to take to our bank, stating that the bank should change the beneficiary code, reverse all payments from the previous debits into the new one. Running back and forth again, our bank tried to load the new beneficiary and branch codes, but their system showed that they were invalid and don't exist. Joshua Doore however, keep phoning me for the money..
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