12 follow up calls over 2 days due to lack of communication from Woolworths Online shopping service, with only 4 getting through to a consultant (the other 8 were cut off by the system after long hold periods) and an approximate total of 45mins worth of holding time just to get my order through of less than 10 items.
An online order on Friday 6th Dec for delivery on Sunday 8th Dec was not delivered and I had to follow up several times to find out why. A consultant on Monday (9th Dec) said Woolworths were awaiting confirmation from me on out of stock items-how was I supposed to provide feedback when no-one from Woolworths bothers to contact customers?
The package was eventually received, cereal boxes open-not the bags but cardboard box lid. Milk cardboard packaging looked like it had been through war and was literally falling apart-packing them away the milk cartons fell out under their own weight against the soaking wet cardboard-after a trip on no more than 5m from vehicle to door in drizzle?
FYI... 6days after paying and 2 days after delivery I am still awaiting communication on a refund for items not supplied and difference in estimated costs of meat products vs actual delivered.
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