Complaint / review / scam report
Dis-Chem
Misleading consumers

Buy 3 Get 1 free! sticker on the box of Pure Soap Value Pack 4 X 150g barcode 6 005259 003103 > According to the manager, Christian Olivier at Greenstone store, "Buy 3 Get 1 free" special pertains to 1 box only, which contains four soaps, so the special refers to the soaps "inside" the box. This does not make sense. I doubt it that I will have a choice to remove 2 or 3 soaps from the box and buy the box with only 1 soap inside, because I am going to pay the same price, whether there is 1 soap or 4 soaps inside. I get 4 soaps when I buy a box, nothing less, nothing more. My understanding is that the special refers to the amount of boxes the consumer buys. The consumer has a choice in how many boxes are bought, and the special is supposed to invite consumers to buy more than 1 box. I took 3 boxes, but at the till, Christian refused to give me 1 box free and insisted that since there are 4 soaps inside a box, I have received 1 soap free. He explained that I have paid for 3 soaps inside the box and the 4th soap is free. I told him the green sticker on the box is misleading consumers and that I am going to file a complaint with the consumer protection act, and he invited me to do so
Date:

Offender: Dis-Chem

Country: South Africa   Region: All Country   City: Greenstone

Category: Shops, Products, Services

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