AfricaComplaints.com » Shops, Products, Services » Complaint / review: Dis-Chem - Dis-Chem not honouring giving the loyalty points | #113320

Dis-Chem
Dis-Chem not honouring giving the loyalty points

I made a purchase - 20th April at Dis-chem and to date have still not been credited with the loyalty points. I made a purchase yesterday and tried to use my loyalty points but they were just not there. This is absolutely pathetic and not living up to what Dis-chem promise "points will be credited within 48 hours". The Manager at Verdi said he would investigate and a member of his staff telephoned me today and came up with a poor excuse (not her fault) that the points since 20th April had been dropped. This has also happened to my wife on her card. She made a purchase on 5th May of R654 and has also not received her points. This is now the third time that I have queried my points over a period of time and it leaves a very poor taste that Dis-chem could not care less about their customers and customers should not have to follow this up. As a result we will no longer support Dis-chem. Also I was told that I have to have R10 in points before I can use them but after a discussion with the Verdi Manager he acknowledged that is was R6. This amounts to certain staff having the same attitude as Dis-chem have to allocating loyalty points. SHAME DIS-CHEM

Date:

Company: Dis-Chem

Country: South Africa   City: Head Office

Category: Shops, Products, Services

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