Hi, I've tried the email complaint option but this doesn't appear to be working. My membership to Virgin Active has been cancelled because I had missed the required visits by 1 baring in mind I was sent an email in February that the policy had changed but not knowing I would receive a cancellation the following week. I have asked for details about my swipes (a proper log) for me to check but I still have not received this. I had also asked for my membership to be changed back to premier membership after it was changed to a club membership but this was not excecuted. I had started going to gym more regularly again after a year of not being able to go as much due to my mom being ill and passing away late last year. All I expect is proper explanation in writing with a full detailed log sent to me and for a membership to be cancelled for 1 entry below required minima given this unique case its bizarre. The above problems list many problems with the processes and clearly some IT and process gaps to the detremant of the client.
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